The first version of a product usually answers the problem as the builder understands it. The next version has a chance to answer the problem as customers actually experience it. That is why early feedback matters so much, even when it is awkward to hear. I try to look for repeated moments rather than react to every individual preference. If several people pause at the same step, misunderstand the same label, or ask for the same example, that is a signal. If one person wants a completely different product, it may simply mean the fit was wrong. The work is deciding which is which. Support conversations are especially useful because they happen close to the moment of friction. A customer may not write a formal feature request, but they will describe what they were trying to do and where they got stuck. Those details can lead to a better explanation, a simpler screen, or a small default that saves everyone time. I keep a running list and review it before planning new work. This protects the roadmap from becoming a collection of whatever sounded exciting that week. It also reminds me that improvements do not always require a large release. A clearer welcome email, a better example, or a shorter setup path can change the experience more than another feature. Building in public has taught me to say when something is still being worked out. Customers are often patient with an honest early version if they understand what it does today and what it does not. Confusion causes more frustration than incompleteness. The best product conversations feel like a shared effort to solve a real problem. The builder brings focus and judgment, the customer brings lived experience, and the result gets sharper through the exchange.